About Toys & Playsets Australia
Toys & Playsets Australia is an Australian online retailer operated by Benn Corp Pty Ltd (ABN 30 601 396 561). We are based on the Sunshine Coast, Queensland, with our business address at 55 Plaza Parade, Maroochydore QLD 4558.
Our aim is simple: to make online shopping clear, convenient and dependable. We work hard to provide useful product information, straightforward ordering, transparent policies and practical support before and after purchase.
Please note: Our business address is not a retail showroom and is not open to the public for walk-in visits or order collections. For assistance, please contact our team using the options below.
An Australian Business Based on the Sunshine Coast
There are real people behind Toys & Playsets Australia. From our Sunshine Coast base, our team manages our specialist online store, product information, orders, customer enquiries and the systems that help keep everything running smoothly.
We are proud to operate locally in Australia while serving customers nationwide. Our focus is on building a useful online store that is easy to navigate, easy to understand and backed by genuine customer support when you need it.
Making Online Shopping Easier
We have invested considerable time and effort into making our website straightforward and user friendly. From clearer product information and compatibility guidance to delivery information, order updates and customer support, our goal is to help customers make informed purchasing decisions and order with confidence.
We continue to develop and refine our website as technology changes and as we learn from the questions customers ask us. We strive to provide quality customer service, but we also know there is always room for improvement. If something could be clearer or easier to use, we welcome customers getting in touch and letting us know.
Our Approach to Products and Information
We aim to offer practical products across a range of needs and budgets, supported by clear and useful information. We regularly review product descriptions, compatibility details, availability and other website content so customers have the best information we can provide when deciding what is right for them.
Growing and Improving Our Product Range
As our store continues to grow, we are continually expanding and refining our product range to provide customers with more choice across a wider range of needs and budgets. We invest considerable time in sourcing practical, quality products and reviewing new opportunities based on customer demand, value, availability and suitability for Australian customers.
Our goal is not simply to add more products. We want to build a useful specialist range supported by clear information, reliable fulfilment and genuine customer service. We regularly review our existing range as well as new products and categories so our store can continue to improve and evolve over time.
Instant Help with Ask Benn
We are continuously developing and updating Ask Benn, our website assistant, to provide customers with fast, convenient help while they browse. Ask Benn can assist with product questions, recommendations, compatibility, delivery estimates, order status and other common enquiries.
Ask Benn is designed to complement our customer service team, not replace it. There are real people behind the scenes working hard to manage our website, process orders and step in whenever human assistance is needed.
How Orders Are Stored and Dispatched
Our products are stored, inventoried and dispatched through third-party warehouse facilities located in Sydney and Melbourne. Working with established Australian warehousing and fulfilment facilities allows us to process orders efficiently and serve customers across Australia.
Depending on the products ordered, items may occasionally be dispatched separately from different facilities and may arrive at different times. Where tracking is available, it will be provided once the relevant item has been dispatched.
NDIS – Pay by Invoice
NDIS participants, carers, nominees and plan managers can request an invoice where the purchase is appropriate to the participant’s plan and funding arrangements. We aim to make the ordering process straightforward and can provide the information needed to help participants and plan managers process an order.
Friendly Local Customer Support
To reach our team, please click here to fill in our Contact Form for further assistance, bulk order quotes or help placing an order. We’ll get back to you as soon as possible.
Alternatively, call 07 5227 9434 (voicemail monitored).
Shipping, Returns & Privacy
Please review our Shipping Information, Returns Policy and Privacy Policy for more information about ordering from Toys & Playsets Australia.